Your privacy is important to us and we are committed to maintaining the trust and confidence of our customers and visitors to our website. We’ll never sell or share your personal information with anyone outside of Heatfinders Ltd and we’ll always provide a way for you to opt out of any marketing we send you.
Visitors to our website
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Links to other websites
Collection of information
We collect personally identifiable information, name, address, phone number, email address and details of your home heating and plumbing equipment when voluntarily submitted by our visitors or customers over the telephone, by text or in-person. The information you provide is used to fulfil your specific enquiry, to complete jobs, send invoices and service reminders or notifications. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list. Data is stored in an online database; we use a management software tool called Commusoft.
What Are Cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies…
Cookies used on this website
WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
Google cookies – logged in users
If you are logged into your Google account while visiting our site, then Google is able to track your use of certain websites (such as ours) which use Google plug-ins. You will have agreed to this arrangement as part of signing up for a Google account, and Google will already have placed cookies on your device for this purpose.
_ga, _gat_gtag_UA_94124446_1, _gid
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
The ‘__cfduid’ cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
The following links provide information on managing cookies for the most common browsers:
Internet Explorer: http://support.microsoft.com/kb/196955
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Safari iOS: http://support.apple.com/kb/HT1677
Blackberry: Turn off cookies in the browser
Windows Phone: Changing privacy and other browser settings
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Phone: 01273 507988