Your privacy is important to us and we are committed to maintaining the trust and confidence of our customers and visitors to our website. We’ll never sell or share your personal information with anyone outside of Heatfinders Ltd and we’ll always provide a way for you to opt out of any marketing we send you.

Our Privacy Policy below outlines how we treat data that we collect from visitors to our website

Please read this Privacy Policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this policy.

Visitors to our website

When someone visits heatfinders.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies by reading our cookie policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Collection of information

We collect personally identifiable information, name, address, phone number, email address and details of your home heating and plumbing equipment when voluntarily submitted by our visitors or customers over the telephone, by text or in-person. The information you provide is used to fulfil your specific enquiry, to complete jobs, send invoices and service reminders or notifications. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list. Data is stored in an online database; we use a management software tool called Commusoft.

 

Cookie Policy

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies…

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Cookies used on this website

wordpress_test_cookie

WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.

In some cases we use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

CONSENT, NID
Google cookies – logged in users
If you are logged into your Google account while visiting our site, then Google is able to track your use of certain websites (such as ours) which use Google plug-ins. You will have agreed to this arrangement as part of signing up for a Google account, and Google will already have placed cookies on your device for this purpose.
More information on how Google uses cookies: https://policies.google.com/technologies/types

_ga, _gat_gtag_UA_94124446_1, _gid
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
More general information on how Google uses cookies: https://policies.google.com/technologies/cookies

__cfduid
The ‘__cfduid’ cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
More information on how Cloudflare uses cookies: https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do-

Disabling Cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

The following links provide information on managing cookies for the most common browsers:

Internet Explorer: http://support.microsoft.com/kb/196955
Firefox: http://support.mozilla.org/en-US/kb/Cookies
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Safari: http://docs.info.apple.com/article.html?artnum=32467
Safari iOS: http://support.apple.com/kb/HT1677
Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Blackberry: Turn off cookies in the browser
Windows Phone: Changing privacy and other browser settings

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: info@heatfinders.co.uk

Phone: 01273 507988